FAQs

Here you will find helpful answers to your questions!

General Questions

Why do all products show as NOT AVAILABLE?
What is the expected manufacturing time?

How can your company have such a fast turnaround?

Can I order through your showroom?

Measuring

What tools do I require for measuring?
Do I need to make any deductions when measuring the blinds?

What is the minimum and maximum width and drop for blinds?

Can I link blinds, and how do I measure for them?

How do I measure a bay window?

My Orders

How do I track my order?
Can I change a blind once I have placed an order?

Payment Options

What forms of payment do you accept?

Delivery

How long will it take to get my product?
How do my blinds get delivered?

What happens if I'm not home?

Design Advice

Do all blinds need to be the same type and colour?
How do I colour match blinds to my existing blinds or to previous orders?

Can I order or see samples before placing an order?

What blinds are best for UV protection?

What blinds are best for privacy?

Child Safety

What is Child Safety?

What Child Safe options are available?

Warranty

What warranty is provided?




General Questions

Why do all products show as NOT AVAILABLE?

Measurements must be entered as millimetres otherwise a note saying "not available'' will show on all colour options.

If your are entering millimetre sizes and it is still showing as "not available" it could be that the size is outside the specifications, for example too big or too small.

What is the expected manufacturing time?

Manufacture time for most blinds is 14 working days. Roman Blinds are 20 working days.

How can your company have such a fast turnaround?

All blinds are made in our own local warehouses, we keep high volumes of stock and we have an amazingly efficient team.

Can I order through your showroom?

All orders must be ordered online.


Measuring

Can we order blinds using the sizes from our house plan or window schedule?

No. Never order off a house plan, you must measure the actual windows, sizes on a plan are never the size of the actual window. Please refer to our step by step measuring guides for detailed advice.

What tools do I require for measuring?

A metal tape measure is the preferred tool for measuring your windows and doors as they give an accurate reading.

A pen or pencil is also handy.

You may require a ladder if your windows are particularly high.

Having a second person is always helpful to hold one end of the tape measure while someone else reads the other end.

Do I need to make any deductions when measuring the blinds?

No. All you need to do is measure exactly where you would like the blind to fit, our systems take deductions in to account.

What is the minimum and maximum width and drop for blinds?

Each product is different. Please contact us if you are unable to order a certain size so we can advise you of your options.

How do I measure for multiple roller blinds being installed side by side in the same window or door recess?

This is known a linked blinds and is commonly used when doors or windows are over 3000mm wide which is the maximum width you can order one roller blind at. We prefer to give you specific advice so if you can email us photos we will email you back a diagram for where to measure. Essentially you order 2 or more blinds that are equal to the overall width. Measuring to points where there is a mullion so when blinds are installed they meet on top of a mullion not bare glass. Contact us for more information.

How do I measure a bay window?

Please contact us for instructions, we will ask you to email us a photo of the window so we can give advice.


My Orders

How do I track my order?

We email you tracking details on the afternoon that your order has been dispatched, you can use those details to track and trace on the PBT Couries website.

Can I change a blind once I have placed an order?

Once an order is placed it cannot usually be changed as we process orders instantly. If you discover you have made an error please contact us straight away so we can see what can be done. Please note if any changes can be made they must be emailed so there is a record of your change.


Payment Options

What forms of payment do you accept?

We accept visa and mastercard credit cards and account to account direct debit.


Delivery

How long will it take to get my product once its been sent?

Delivery will take a few days, it is best to keep an eye on the tracking details we email you. Please allow extra if your address is Rural or if you are in the South Island.

How do my blinds get delivered?

We use PBT Couriers and PBT Transport.

What happens if I'm not home?

The courier company will leave items in a safe place at the specified address or they will leave a card with a contact phone number so you can make arrangements.


Design Advice

Do all blinds need to be the same type and colour?

You can choose whatever type of blind and colour you like. A suggestion is to consider what the product will look like from the outside of the house. Other things to consider include open plan areas having some consistency of colour and type of product. Also think about what you would like the room to look like and what is the purpose of the blind.

How do I colour match blinds to my exisiting blinds or to previous orders?

You can order samples online to ensure colour matches, or email us so we can look at your order history.

Can I order or see samples before placing an order?

Yes, this is strongly advised as colours on screen will vary and the do not show texture or opacity. The colour on screen also does not show you the backing colour which also varies fabric to fabric. You can order 10-15 free samples by clicking on the "Order Samples" button. Samples are dispatched on a daily basis and don't take long to arrive.

What blinds are best for UV protection?

Sunscreen roller blinds are perfect for UV protection. We offer a range of different weave openness factors that provide varied degrees of UV protection.

What blinds are best for privacy?

Venetians, Blockout Rollers, Romans and Verticals can all provide privacy.


Child Safety

What is Child Safety?

Chain Safes or Cleats can be ordered to securely fasten chains and cords on blinds. These devices give you peace of mind once the blind is installed in your home, particularly in children's rooms.

What Child Safe options are available?

Romans, Rollers and Verticals can be secured with Chain Safes.

Honeycombs and Venetians can be secured with Cleats.

To order please mention in comment section of the order that you would like child safe devices.


Warranty

What warranty is provided?

Parts and manufacture comes with a 5 year warranty. Fabrics are covered by the fabric supplier warranty.